Amex - latency in some auth events
Incident Report for Fidel API
We are occasionally facing delays in some auth events being received from American Express (Amex) for the Select Transactions API product.

The issue is on the Amex side, and they are currently investigating to identify the root cause. It originated on May 7.

Customers will still receive auth events but they will be delayed by 1 or more hours for the time being.

We are working to resolve this as quickly as possible and will post updates as Amex provides them.
Posted May 17, 2023 - 15:33 BST
This incident affects: External Connectivity (American Express).