Monitoring - We identified an issue that affected users that tried to re-link the same card or a card that already existed in the Fidel platform. The issue was live from Friday 5th 4:00pm to Tuesday 9th 6am. It was investigated since Monday 8th 1pm.
The issue has been fixed and we're monitoring to guarantee it is resolved. Please contact support@fidel.uk if you have any additional questions.

More information:
For Mastercard cardholders, the issue prevented an existing card to be linked again by showing the message "Invalid Card". For Visa cardholders, the issue caused the duplication of the existing Visa card.
Apr 9, 13:18 BST

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Welcome to the FIDEL status page. Here you will find real-time information about the status of our services.

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Past Incidents
May 23, 2019

No incidents reported today.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.