Monitoring - Mastercard merchant onboarding is currently delayed, with no new locations synced since 18 July. Mastercard are currently processing missing data to catch up with these delays. These delays are due to higher than normal request volume during this period. We will continue to monitor the situation and share an update when they are fully caught up with data processing.
Jul 25, 16:05 BST
Jul 25, 16:05 BST
Monitoring - We have received notice from Visa that a subset of Visa transactions from July 4th- July 12th weren’t stamping correctly.
The root cause has already been identified and fixed by Visa, but as a result, some end point messages (EPMs) may not have been sent as expected.
Visa will be resending all EPMs that qualify, based on VMID/VSID criteria, during this date range. We expect this to be complete within the next few days.
Jul 19, 14:09 BST
The root cause has already been identified and fixed by Visa, but as a result, some end point messages (EPMs) may not have been sent as expected.
Visa will be resending all EPMs that qualify, based on VMID/VSID criteria, during this date range. We expect this to be complete within the next few days.
Jul 19, 14:09 BST
API
Operational
Transaction Select API
Operational
Transaction Stream API
Operational
Reimbursements API
Operational
Offers API
Operational
Offers Marketplace
Operational
Web SDK
Operational
Mobile SDK
Operational
Dashboards
Operational
Developer dashboard
?
Operational
Merchant dashboard
?
Operational
External Connectivity
?
Degraded Performance
Visa
Degraded Performance
Mastercard
Degraded Performance
American Express
Operational
Documentation
Operational
Documentation
?
Operational
API Reference
?
Operational
Website
?
Operational
Support
Operational
support@fidel.uk and Help Center
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.