Investigating - We have identified that Mastercard are experiencing an issue affecting card enrolments.
This specifically affects cards that have previously been unenrolled from one of our programs and are now trying to re-enrol. It is due to cards being in an inconsistent state at Mastercard.
The error being returned to Fidel clients is 400 - Error linking card.
We're working with Mastercard to identify remediation steps and confirm resolution times.

May 02, 2024 - 17:00 BST
Update - We are continuing to work with Visa on identifying a root cause and a fix for the malformed clearing message issue.
Jan 29, 2024 - 09:56 GMT
Identified - Visa has advised that the root cause of this issue was maintenance work for our settlement source between January 12th and January 18th. Normal service has since resumed and settlement data that had been put on hold is being sent through in small batches.

Regarding the malformed clearing messages, the rate has returned to a normal level. The root cause is still being investigated by Visa.

Jan 24, 2024 - 10:58 GMT
Investigating - We have identified that Visa have not sent us clearing messages for an extended period of time from January 12th until January 18th.
This has been followed by a higher than usual rate of malformed clearing messages being received.

We are actively investigating and will provide resolution updates shortly.

Jan 19, 2024 - 13:54 GMT
API Operational
90 days ago
100.0 % uptime
Today
Select Transactions API Operational
90 days ago
100.0 % uptime
Today
Transaction Stream API Operational
90 days ago
100.0 % uptime
Today
Reimbursements API Operational
90 days ago
100.0 % uptime
Today
Offers API Operational
90 days ago
100.0 % uptime
Today
Offers Marketplace Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Dashboards Operational
Developer dashboard ? Operational
Merchant dashboard ? Operational
External Connectivity ? Degraded Performance
90 days ago
100.0 % uptime
Today
Visa Operational
Mastercard Degraded Performance
American Express Operational
Virtual Card Under Maintenance
90 days ago
100.0 % uptime
Today
Documentation Operational
Documentation ? Operational
API Reference ? Operational
Website ? Operational
Support Operational
90 days ago
100.0 % uptime
Today
support@fidel.uk and Help Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 30, 2024

No incidents reported today.

May 29, 2024

No incidents reported.

May 28, 2024

No incidents reported.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.