Monitoring - Mastercard merchant onboarding is currently delayed, with no new locations synced since 18 July. Mastercard are currently processing missing data to catch up with these delays. These delays are due to higher than normal request volume during this period. We will continue to monitor the situation and share an update when they are fully caught up with data processing.
Jul 25, 16:05 BST
Monitoring - We have received notice from Visa that a subset of Visa transactions from July 4th- July 12th weren’t stamping correctly.

The root cause has already been identified and fixed by Visa, but as a result, some end point messages (EPMs) may not have been sent as expected.

Visa will be resending all EPMs that qualify, based on VMID/VSID criteria, during this date range. We expect this to be complete within the next few days.

Jul 19, 14:09 BST
API Operational
90 days ago
100.0 % uptime
Today
Transaction Select API Operational
90 days ago
100.0 % uptime
Today
Transaction Stream API Operational
90 days ago
100.0 % uptime
Today
Reimbursements API Operational
90 days ago
100.0 % uptime
Today
Offers API Operational
90 days ago
100.0 % uptime
Today
Offers Marketplace Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Dashboards Operational
Developer dashboard ? Operational
Merchant dashboard ? Operational
External Connectivity ? Degraded Performance
Visa Degraded Performance
Mastercard Degraded Performance
American Express Operational
Documentation Operational
Documentation ? Operational
API Reference ? Operational
Website ? Operational
Support Operational
90 days ago
100.0 % uptime
Today
support@fidel.uk and Help Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 19, 2022

No incidents reported today.

Aug 18, 2022

No incidents reported.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.