Fidel Status

All Systems Operational

API Operational

Dashboards Operational

Developer dashboard Operational

Merchant dashboard Operational

Documentation Operational

API Reference Operational

Website Operational

Support Operational

Intercom Operational

Developers Slack Channel Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

API 5xx Errors

Fetching

Past Incidents

Aug 26, 2019

No incidents reported today.

Aug 25, 2019

No incidents reported.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

Visa Clearing Transaction Processing Delay

Resolved - Visa transaction processing delay reduced to 1 day. Last received transaction dated 17th August 11:30pm.
Aug 20, 14:10 BST

Update - Visa is continuing to work in order to resume the regular two day clearing cycle. The last Visa clearing transaction processed is dated 13th of August.
Aug 19, 17:44 BST

Identified - We are currently experiencing a delay on Visa daily clearing transaction processing. Last received Visa transaction is dated 31st of July. We are working closely with Visa to resume the 48h clearing cycle in the next few days.
Aug 5, 13:14 BST

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.