Fidel Status

All Systems Operational

API Operational

Dashboards Operational

Developer dashboard Operational

Merchant dashboard Operational

Documentation Operational

API Reference Operational

Website Operational

Support Operational

Intercom Operational

Developers Slack Channel Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

API 5xx Errors

Fetching

Past Incidents

Jul 20, 2019

No incidents reported today.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

Clearing Transactions Processing Delay

Resolved - Transaction processing update:
Last received Visa transaction is dated 13th of July. Last received Mastercard transaction is dated 12th of July. No delay on Visa. 1 day delay on Mastercard.
Jul 15, 18:28 BST

Update - Transaction processing update:
Last received Visa transaction is dated 5th of July. Last received Mastercard transaction is dated 7th of July. Delay reduced to 3 days on Visa, 1 day on Mastercard.
Jul 10, 17:25 BST

Identified - We are currently experiencing a delay on Visa and Mastercard daily clearing transaction processing. Last received Visa transaction is dated 3rd of July and last received Mastercard transaction is dated 5th of July. We are working closely with both schemes to resume the 48h clearing cycle in the next few days.
Jul 9, 18:01 BST

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.