Investigating - We are occasionally facing delays in some auth events being received from American Express (Amex) for the Select Transactions API product.
The issue is on the Amex side, and they are currently investigating to identify the root cause. It originated on May 7.
Customers will still receive auth events but they will be delayed by 1 or more hours for the time being.
We are working to resolve this as quickly as possible and will post updates as Amex provides them.
May 17, 2023 - 15:33 BST
API
Operational
90 days ago
100.0
% uptime
Today
Select Transactions API
Operational
90 days ago
100.0
% uptime
Today
Transaction Stream API
Operational
90 days ago
100.0
% uptime
Today
Reimbursements API
Operational
90 days ago
100.0
% uptime
Today
Offers API
Operational
90 days ago
100.0
% uptime
Today
Offers Marketplace
Operational
90 days ago
100.0
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Today
Web SDK
Operational
90 days ago
100.0
% uptime
Today
Mobile SDK
Operational
90 days ago
100.0
% uptime
Today
Dashboards
Operational
Developer dashboard
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Operational
Merchant dashboard
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Operational
External Connectivity
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Visa
Operational
Mastercard
Operational
American Express
Degraded Performance
Virtual Card
Operational
90 days ago
100.0
% uptime
Today
Documentation
Operational
Documentation
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Operational
API Reference
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Operational
Website
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Operational
Support
Operational
90 days ago
100.0
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Today
support@fidel.uk and Help Center
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
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Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.