All Systems Operational
API ? Operational
Dashboards Operational
Developer dashboard ? Operational
Merchant dashboard ? Operational
Documentation Operational
Documentation ? Operational
API Reference ? Operational
Website ? Operational
Support Operational
Intercom Operational
Developers Slack Channel Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
API 5xx Errors
Fetching
Past Incidents
Sep 22, 2019

No incidents reported today.

Sep 21, 2019
Resolved - The issue has been resolved.
Sep 21, 13:34 BST
Monitoring - Visa has fixed the issue and we are monitoring to guarantee full delivery of Visa authorisation transactions in Europe.
Sep 19, 09:04 BST
Identified - Visa has identified the issue and is working on a solution. Expecting to receive more information about the cause soon.
Sep 18, 19:18 BST
Investigating - We are investigating an issue regarding Visa authorisation transactions in Europe region. Fidel stopped receiving authorisations transactions from Visa today at 10am. Visa is aware of the issue and is investigating the cause. Further updates expected shortly. Please contact us at support@fidel.uk if you have any questions.
Sep 18, 14:49 BST
Sep 20, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.