Investigating - We are occasionally facing delays in some auth events being received from American Express (Amex) for the Select Transactions API product.
The issue is on the Amex side, and they are currently investigating to identify the root cause. It originated on May 7.
Customers will still receive auth events but they will be delayed by 1 or more hours for the time being.
We are working to resolve this as quickly as possible and will post updates as Amex provides them.
May 17, 2023 - 15:33 BST
The issue is on the Amex side, and they are currently investigating to identify the root cause. It originated on May 7.
Customers will still receive auth events but they will be delayed by 1 or more hours for the time being.
We are working to resolve this as quickly as possible and will post updates as Amex provides them.
May 17, 2023 - 15:33 BST
API
Operational
Select Transactions API
Operational
Transaction Stream API
Operational
Reimbursements API
Operational
Offers API
Operational
Offers Marketplace
Operational
Web SDK
Operational
Mobile SDK
Operational
Dashboards
Operational
Developer dashboard
?
Operational
Merchant dashboard
?
Operational
External Connectivity
?
Degraded Performance
Visa
Operational
Mastercard
Operational
American Express
Degraded Performance
Virtual Card
Operational
Documentation
Operational
Documentation
?
Operational
API Reference
?
Operational
Website
?
Operational
Support
Operational
support@fidel.uk and Help Center
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.