All Systems Operational
API Operational
90 days ago
100.0 % uptime
Today
Select Transactions API Operational
90 days ago
100.0 % uptime
Today
Transaction Stream API Operational
90 days ago
100.0 % uptime
Today
Reimbursements API Operational
90 days ago
100.0 % uptime
Today
Offers API Operational
90 days ago
100.0 % uptime
Today
Offers Marketplace Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Dashboards Operational
Developer dashboard ? Operational
Merchant dashboard ? Operational
External Connectivity ? Operational
Visa Operational
Mastercard Operational
American Express Operational
Documentation Operational
Documentation ? Operational
API Reference ? Operational
Website ? Operational
Support Operational
90 days ago
100.0 % uptime
Today
support@fidel.uk and Help Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 26, 2022

No incidents reported today.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022
Resolved - This issue has been resolved. Duplicate transactions created during this period will be removed by tomorrow (20 September).
Sep 19, 19:24 BST
Identified - We have identified an issue on Transaction Stream API where duplicates of some transactions are being sent through due to a recent Visa update. Select Transactions API is not affected.
Sep 19, 15:41 BST
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.