Investigating - We are occasionally facing delays in some auth events being received from American Express (Amex) for the Select Transactions API product.

The issue is on the Amex side, and they are currently investigating to identify the root cause. It originated on May 7.

Customers will still receive auth events but they will be delayed by 1 or more hours for the time being.

We are working to resolve this as quickly as possible and will post updates as Amex provides them.

May 17, 2023 - 15:33 BST
API Operational
90 days ago
100.0 % uptime
Today
Select Transactions API Operational
90 days ago
100.0 % uptime
Today
Transaction Stream API Operational
90 days ago
100.0 % uptime
Today
Reimbursements API Operational
90 days ago
100.0 % uptime
Today
Offers API Operational
90 days ago
100.0 % uptime
Today
Offers Marketplace Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Dashboards Operational
Developer dashboard ? Operational
Merchant dashboard ? Operational
External Connectivity ? Degraded Performance
90 days ago
100.0 % uptime
Today
Visa Operational
Mastercard Operational
American Express Degraded Performance
Virtual Card Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
Documentation ? Operational
API Reference ? Operational
Website ? Operational
Support Operational
90 days ago
100.0 % uptime
Today
support@fidel.uk and Help Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
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Past Incidents
Jun 3, 2023

No incidents reported today.

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May 31, 2023

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May 30, 2023

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May 29, 2023

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May 28, 2023

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May 27, 2023

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May 26, 2023

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May 25, 2023

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May 24, 2023

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May 23, 2023

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May 22, 2023

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May 21, 2023

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May 20, 2023

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