Update - We are anticipating this issue being resolved later this week with Merchant Onboarding files caught up to normal SLA's
May 24, 19:16 BST
May 24, 19:16 BST
Monitoring - Please note, we are continuing to monitor the status of Merchant Onboarding, the API continues to update. We will notify you here when all files have been received and the system is operating as normal
May 16, 12:48 BST
May 16, 12:48 BST
Identified - The issue has been identified and a fix is being implemented.
May 11, 10:28 BST
May 11, 10:28 BST
Investigating - Please note that Fidel API is currently experiencing delays with merchant onboarding validation. This delay is impacting merchant onboarding for all programs. We will notify here when onboarding is up to date.
May 11, 10:27 BST
May 11, 10:27 BST
API
Operational
Transaction Select API
Operational
Transaction Stream API
Operational
Reimbursements API
Operational
Offers API
Operational
Offers Marketplace
Operational
Web SDK
Operational
Mobile SDK
Operational
Dashboards
Operational
Developer dashboard
?
Operational
Merchant dashboard
?
Operational
External Connectivity
?
Operational
Visa
Operational
Mastercard
Operational
American Express
Operational
Documentation
Operational
Documentation
?
Operational
API Reference
?
Operational
Website
?
Operational
Support
Operational
support@fidel.uk and Help Center
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.