Fidel Status

All Systems Operational

API Operational

Dashboards Operational

Developer dashboard Operational

Merchant dashboard Operational

Documentation Operational

API Reference Operational

Website Operational

Support Operational

Intercom Operational

Developers Slack Channel Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

API 5xx Errors

Fetching

Past Incidents

Sep 22, 2019

No incidents reported today.

Sep 21, 2019

Visa authorisation transactions in Europe

Resolved - The issue has been resolved.
Sep 21, 13:34 BST

Monitoring - Visa has fixed the issue and we are monitoring to guarantee full delivery of Visa authorisation transactions in Europe.
Sep 19, 09:04 BST

Identified - Visa has identified the issue and is working on a solution. Expecting to receive more information about the cause soon.
Sep 18, 19:18 BST

Investigating - We are investigating an issue regarding Visa authorisation transactions in Europe region. Fidel stopped receiving authorisations transactions from Visa today at 10am. Visa is aware of the issue and is investigating the cause. Further updates expected shortly. Please contact us at support@fidel.uk if you have any questions.
Sep 18, 14:49 BST

Sep 20, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.