Update - We are anticipating this issue being resolved later this week with Merchant Onboarding files caught up to normal SLA's
May 24, 19:16 BST
Monitoring - Please note, we are continuing to monitor the status of Merchant Onboarding, the API continues to update. We will notify you here when all files have been received and the system is operating as normal
May 16, 12:48 BST
Identified - The issue has been identified and a fix is being implemented.
May 11, 10:28 BST
Investigating - Please note that Fidel API is currently experiencing delays with merchant onboarding validation. This delay is impacting merchant onboarding for all programs. We will notify here when onboarding is up to date.
May 11, 10:27 BST
API Operational
90 days ago
100.0 % uptime
Today
Transaction Select API Operational
90 days ago
100.0 % uptime
Today
Transaction Stream API Operational
90 days ago
100.0 % uptime
Today
Reimbursements API Operational
90 days ago
100.0 % uptime
Today
Offers API Operational
90 days ago
100.0 % uptime
Today
Offers Marketplace Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Dashboards Operational
Developer dashboard ? Operational
Merchant dashboard ? Operational
External Connectivity ? Operational
Visa Operational
Mastercard Operational
American Express Operational
Documentation Operational
Documentation ? Operational
API Reference ? Operational
Website ? Operational
Support Operational
90 days ago
100.0 % uptime
Today
support@fidel.uk and Help Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 25, 2022

No incidents reported today.

May 24, 2022

Unresolved incident: Merchant Onboarding delays.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022