American Express Card Enrolment Timeouts

Incident Report for Fidel API

Resolved

American Express have advised that they have identified and resolved the issue on their end.

Posted Mar 15, 2024 - 17:12 GMT

Investigating

We have been experiencing an increased number of timeouts for American Express card enrolments since 4am UTC. The issue has been escalated to the network for investigation.

Posted Mar 01, 2024 - 16:28 GMT

This incident affected: External Connectivity (American Express).