Intermittent Failures for Visa Card Enrollment and Merchant Onboarding Delays

Incident Report for Fidel API

Resolved

We have fixed an issue with card linking that has occurred on Visa enrolments between 25/01/2024 and today.
A small number of enrolment requests resulted in an 'Error linking card' message.
Cardholders will now be able to enrol if they re-try.

Clients may have also seen some delays in merchant onboarding for Visa over the same period, which has been resolved with the same fix.

Posted Jan 29, 2024 - 16:52 GMT

This incident affected: API (Select Transactions API, Transaction Stream API) and External Connectivity (Visa).