Visa authorisation transactions in Europe

Incident Report for Fidel API

Resolved

The issue has been resolved.

Posted Sep 21, 2019 - 13:34 BST

Monitoring

Visa has fixed the issue and we are monitoring to guarantee full delivery of Visa authorisation transactions in Europe.

Posted Sep 19, 2019 - 09:04 BST

Identified

Visa has identified the issue and is working on a solution. Expecting to receive more information about the cause soon.

Posted Sep 18, 2019 - 19:18 BST

Investigating

We are investigating an issue regarding Visa authorisation transactions in Europe region. Fidel stopped receiving authorisations transactions from Visa today at 10am. Visa is aware of the issue and is investigating the cause. Further updates expected shortly. Please contact us at support@fidel.uk if you have any questions.

Posted Sep 18, 2019 - 14:49 BST

This incident affected: API (Select Transactions API).