Mastercard Authorisation Transactions Issue

Incident Report for Fidel API

Resolved

A fix has been implemented and the issue is now resolved. Mastercard auth transactions are now being received and processed correctly.

Posted Jul 21, 2020 - 17:41 BST

Identified

Mastercard has identified the issue and is working on a fix.

Posted Jul 21, 2020 - 16:37 BST

Investigating

We are currently investigating an issue with Mastercard authorisation transactions. Clearing transactions are not affected and are being processed successfully.

We are working closely with Mastercard in order to fix the issue.
More updates soon.

Posted Jul 21, 2020 - 14:23 BST

This incident affected: API (Select Transactions API).