Update - We are continuing to work with Visa on identifying a root cause and a fix for the malformed clearing message issue.
Jan 29, 2024 - 09:56 GMT
Identified - Visa has advised that the root cause of this issue was maintenance work for our settlement source between January 12th and January 18th. Normal service has since resumed and settlement data that had been put on hold is being sent through in small batches.

Regarding the malformed clearing messages, the rate has returned to a normal level. The root cause is still being investigated by Visa.

Jan 24, 2024 - 10:58 GMT
Investigating - We have identified that Visa have not sent us clearing messages for an extended period of time from January 12th until January 18th.
This has been followed by a higher than usual rate of malformed clearing messages being received.

We are actively investigating and will provide resolution updates shortly.

Jan 19, 2024 - 13:54 GMT
API Operational
90 days ago
100.0 % uptime
Today
Select Transactions API Operational
90 days ago
100.0 % uptime
Today
Transaction Stream API Operational
90 days ago
100.0 % uptime
Today
Reimbursements API Operational
90 days ago
100.0 % uptime
Today
Offers API Operational
90 days ago
100.0 % uptime
Today
Offers Marketplace Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Dashboards Operational
Developer dashboard ? Operational
Merchant dashboard ? Operational
External Connectivity ? Under Maintenance
90 days ago
86.78 % uptime
Today
Visa Operational
Mastercard Operational
American Express Operational
Virtual Card Under Maintenance
90 days ago
86.78 % uptime
Today
Documentation Operational
Documentation ? Operational
API Reference ? Operational
Website ? Operational
Support Operational
90 days ago
100.0 % uptime
Today
support@fidel.uk and Help Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - American Express have advised that they have identified and resolved the issue on their end.
Mar 15, 17:12 GMT
Investigating - We have been experiencing an increased number of timeouts for American Express card enrolments since 4am UTC. The issue has been escalated to the network for investigation.
Mar 1, 16:28 GMT
Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.