Update - We are continuing to work with Visa on identifying a root cause and a fix for the malformed clearing message issue.
Jan 29, 2024 - 09:56 GMT
Jan 29, 2024 - 09:56 GMT
Identified - Visa has advised that the root cause of this issue was maintenance work for our settlement source between January 12th and January 18th. Normal service has since resumed and settlement data that had been put on hold is being sent through in small batches.
Regarding the malformed clearing messages, the rate has returned to a normal level. The root cause is still being investigated by Visa.
Jan 24, 2024 - 10:58 GMT
Regarding the malformed clearing messages, the rate has returned to a normal level. The root cause is still being investigated by Visa.
Jan 24, 2024 - 10:58 GMT
Investigating - We have identified that Visa have not sent us clearing messages for an extended period of time from January 12th until January 18th.
This has been followed by a higher than usual rate of malformed clearing messages being received.
We are actively investigating and will provide resolution updates shortly.
Jan 19, 2024 - 13:54 GMT
This has been followed by a higher than usual rate of malformed clearing messages being received.
We are actively investigating and will provide resolution updates shortly.
Jan 19, 2024 - 13:54 GMT
API
Operational
Select Transactions API
Operational
Transaction Stream API
Operational
Reimbursements API
Operational
Offers API
Operational
Offers Marketplace
Operational
Web SDK
Operational
Mobile SDK
Operational
Dashboards
Operational
Developer dashboard
?
Operational
Merchant dashboard
?
Operational
External Connectivity
?
Under Maintenance
Visa
Operational
Mastercard
Operational
American Express
Operational
Virtual Card
Under Maintenance
Documentation
Degraded Performance
Documentation
?
Operational
API Reference
?
Degraded Performance
Website
?
Operational
Support
Operational
support@fidel.uk and Help Center
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.